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FAQ


Place a Custom Bicycle Order:

To order, please contact us below and we will respond to you personally and finalize any additional details. If you are unsure of sizing, contact us and we can help you decide before you choose your size. After payment we will send you custom build overview. Now we do our work. We are pleased that you have decided to purchase your custom Dundee Cycles Custom Bicycle. Our bicycles are custom assembled for you and will take approximately two months to paint, assemble, pack and ship.

 Please Specify stem size and seatpost style in the notes section when ordering. If a specific request is not made the following will come as standard: All cross bikes ship with a zero offset seatpost. All road bikes ship with a setback post. Size Small road and cross builds will utilize an 80mm stem, Medium a 90mm, Large a 100mm and Extra Large a 110mm stem. Please specify any other special fit requests you have in the notes section. One of our custom build specialists will contact you after your order has been placed to review the order before putting it into production. No changes or alterations may be made after the build process has begun.

 Our bicycles are custom assembled for you and will take approximately three months to paint, assemble, pack and ship. We will contact you personally to finalize any additional details (Color Choices & Upgrades). If you are unsure of sizing, contact us and we can help you decide before you choose your size.

 Shipping Process:

Shipping charges will be invoiced when bicycle is ready to be sent to you. We will be shipping all bicycles using an eShip bike box and basic assembly will be required. US Shipping charges will be $50 - $100 depending on your location (all prices in US$). 

Carbon Manufacturing:

All Dundee Cycles' bicycles are hand painted, assembled and polished in Omaha (Dundee), Nebraska! Designed and handmade open-mold carbon frames and forks by OEM of Mainland China. What is OEM? An original equipment manufacturer, or OEM, manufactures products or components that are purchased by a company and retailed under that purchasing company's brand name (Dundee Cycles) OEM refers to the company that originally manufactured the product. This is what keeps our custom bikes so affordable! 

© Copyright 2010 Dundee Cycles & Provisions | Omaha, Nebraska in the Midwest U.S. of A.